I like this article that explains that all SaaS vendors have an opportunity to build trust with their clients by being open and transparent when an outage happens. No IT system is failsafe, and I would even argue that some onpremise solutions do not provide 99.5 or higher uptime. I have not seen one yet.
Mea Clouda: SaaS Vendors Can Win Over Customers with Honesty - CIO.com - Business Technology Leadership
Microsoft CFO: Cross-platform services key to Microsoft's Windows 8
iPad-compete plans
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Microsoft’s CFO said common consumer and business services running on
Windows 8 and other devices will give Microsoft leverage against its tablet
competitors.
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